Frequently Asked Questions
Checkout our frequently asked questions below. If you still can't find your answer, please contact us.
Our team is available Monday to Thursday 10:00 am - 6:00 pm EST and Friday 9:00 am - 3:00 pm EST
How can I track the status of my package?
How can I return my order?
→ Return Policy
We want you to be entirely satisfied with your CarterWills.com purchase. If you are not, we will gladly accept the return of items that are unwashed, unworn, and unaltered with the original tags attached and accompanied by the original invoice.
→ Timing for a return
To receive your refund to your original method of payment, your online return must be initiated within 14 days within the order shipment date.