Frequently Asked Questions

Checkout our frequently asked questions below. If you still can't find your answer, please contact us.
Our team is available Monday to Thursday 10:00 am - 6:00 pm EST and Friday 9:00 am - 3:00 pm EST

Customer Care: customercare@carterwills.com
PR Inquiries: pr@carterwills.com
Phone: 

How can I track the status of my package?

When your order ships, you will receive a confirmation email containing tracking information.From the shipping email confirmation, click on the blue ‘Track My Order’ button. This will take you directly to the shipping carrier’s website, where you can follow the progress of your shipment(s).From this page, you may also provide your mobile phone number to sign up for text messaging alerts to get updates about your delivery.

How can I return my order?

→ Return Policy

We want you to be entirely satisfied with your CarterWills.com purchase. If you are not, we will gladly accept the return of items that are unwashed, unworn, and unaltered with the original tags attached and accompanied by the original invoice.

→ Timing for a return

To receive your refund to your original method of payment, your online return must be initiated within 14 days within the order shipment date.

WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

QUESTION

We and our partners use cookies to improve your experience.