Delivery

Deliveries will take place between 8am and 10pm and in some cases a signature may be required. If nobody is available when your parcel is delivered and there isn't a safe place to leave the parcel, the delivery driver will leave a calling card with instructions on how to rearrange delivery.

You can enter delivery instructions when you're placing your order e.g. "leave with neighbour". However Carter Wills are not liable for any parcels that are lost or stolen if specific delivery instructions are left for the carrier.

Estimated delivery times all exclude weekends and Bank Holidays. We will confirm the expected delivery date at the checkout when you place your order and this information will be included in your order confirmation email.

Order Tracking

International Delivery

When your order is despatched from our Distribution Centre, we'll send you an email with your tracking number and a link to our carrier’s website to tell you the current status of your delivery. Alternatively you can track parcels within My Account.

Problems with your order

My order hasn't been delivered

If your order has not been delivered within the timescales for your country, please contact us. Please remember to include your order number within your message as this will help us speed up the search for your order. If we're unable to locate your parcel, we will send you a ‘Missing Parcel Claim Form’ to sign and return, which will act as a declaration of your claim. Upon receipt of your declaration we will investigate the claim and advise you of the outcome.

Incorrect or missing item in order

If you have received an incorrect item or an item is missing from your order, please Contact Us with details of the error. Please remember to include your order number within your message, as this will help us speed up the search for your order details.

If we are unable to locate your missing items, we will send you a ‘Missing Parcel Claim Form’ to sign and return, which will act as a declaration of your claim. Upon receipt of your declaration, we will investigate the claim and advise you of the outcome.

More Information

Delivery times and charges vary depending on the destination country and we will confirm the expected delivery date at the checkout when you place your order. To ensure the fastest Express Delivery time for your delivery destination, place your order before 2pm GMT/BST.

WHAT PAYMENT METHODS CAN I USE?

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